The elements of the shop will be very close to an in person shops and you will be looking for customer service skills such as:
- Was the phone answered in the correct amount of rings?
- Where you pleasantly greeted according to the company's standards?
- Was the person who answered the phone courteous?
- If you were put on hold, how long were you waiting?
- Where they able to answer all of your questions?
- If this was an "appointment" shop, did they ASK for the appointment?
- Were alternate times given and did they confirm the time with you?
- Did they follow the script or the guidelines that the company required?
- Were you asked to come to the actual store?
- Where you thanked by the associate and given a proper goodbye?
Some businesses that hire telephone mystery shoppers include:
- Hotel Call Centers
- Catalog Shopping Centers
- Banks & Finance Companies
- TV Shopping Shows
- Airlines
- Car & Truck Rental Agencies
- Cruise Lines
- Telephone Call-Centers for Home Services
Here are some companies that hire telephone mystery shoppers:
Customer Service Experts
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Mystery Shopper Services
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Shoppers' Critique
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2 comments:
Enjoy the good life at Champagne Living!
Always wonder if these are worth the time and effort, if they really pay (since the payment date on the one I scanned is "months" away from the actual shop, etc)... Any more general info you can share to let us know if they really are worth it?
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